Shipping

We make online ordering easy.

Free standard shipping
on all orders $95+ shipping to a U.S. address. Exact-cost shipping for all other orders (less than $2.50 for most first-class orders) so you never over pay.

No-cost, hassle-free returns
for all U.S. addresses. Read our return and exchange policy.

2 to 3-Day international shipping
via DHL Worldwide. Cheapest rates guaranteed.

 


★★★★★

"I can't speak high enough of my experience with Option Gray. I was blown away by the blazing fast shipping. I love the attention to quality that O.G. puts into picking stellar products for their site. I'll definitely shop with you guys again!"

ANTHONY - BEREA, KY

 

★★★★★

"Awesome shipping. Product came well packaged. They had a flashlight that has been discontinued and hard to find. I am a happy camper."

ALAN - DENVER, CO


 

Shipping timeframe and carriers

Most packages will ship within 1 business day from North Texas, typically leaving out of the Dallas/Fort Worth airport. Business days are Monday thru Friday and do not include weekends or holidays. Shipping estimates are valid for in-stock items only. Shipping time varies based on your location.

For Alaska, Hawaii, Puerto Rico, and APO/FPO Addresses
Orders always ship via U.S. Postal Service. PO Boxes are only acceptable when shipping to these types of addresses. 

For Contiguous United States (Lower 48) and International Addresses
Orders ship via U.S. Postal Service or DHL Worldwide.

 


 

Delays and problems in shipping

Weather Delays / Natural Disasters
Please keep in mind that shipping and order processing can be affected by extreme weather or natural disasters. If one of these conditions occurs, please add an additional 1 to 2 business days to the estimated delivery date of your order, depending on the severity. We will try to communicate to you any delays and will work with you to make sure your delivery is as close to the expected delivery day as possible.

Undeliverable Packages
Occasionally, packages are returned to Option Gray as undeliverable. In the event that this happens, we will attempt to reach the purchaser or the receiver (if they differ). If for some reason we are unable to contact anyone, we will issue a refund (including shipping charges) in the same form of payment originally used for the purchase. If the package is returned due to an incorrect address, we will try and reach the purchaser or the receiver (if they differ) to correct the address. Once the address is corrected we will reship the package. Additional shipping charges may apply.

Wrong Address
If you provided an incorrect address to ship your items to, please contact us as quickly as possible. Some packages may be stopped prior to delivery and we will make every attempt to correct the order. If we are unable to stop the delivery and the package is not returned, we are unable to refund your order.

Additional shipping costs to re-ship the items to the correct address are your responsibility. 

Failed Delivery Attempts
Most of our shipping carriers make three attempts to deliver a package. It is generally up to the driver’s discretion to determine whether a signature is required. If the driver feels it is best to obtain a signature and no one is present to accept the delivery after three attempts, the package will be returned to us.

Refused by recipient
If a gift recipient is not expecting a gift, they may refuse the package if they believe it was sent to them in error. If you still want to send these items, you may want to let the recipient know that a surprise is on the way.

If we reship a package because it was originally refused by a recipient, additional shipping charges may apply.

Canceling or changing an order
We work hard to get orders shipped as quickly as possible, many times the same day as you place your order. If you'd like to change or cancel, please contact us as quickly as possible. If your order has already shipped, we will work with you to either cancel the shipment (only available on select shipping methods) or return it once you do receive it. Any returns always fall under our return guidelines. 

Lost or stolen packages
It is your responsibility to make sure that the address you are having your package mailed to is secure. If you are likely not to be home at delivery, we strongly recommend that you select Priority Mail as your shipping option as it comes with $100 of insurance AND request a signature at delivery by noting it in the comments at checkout. If you need more insurance, please contact us and we can assist you with increasing the insurance amount. Option Gray is not responsible for any goods delivered that are lost or stolen, but we will work with you and our carriers to assist you in any way possible.

We also offer "signature required" at delivery. Please contact us or comment during checkout and we will gladly require a signature at delivery for your order, at no cost to you.

 


 

Packing materials

Option Gray strives to deliver the best possible products and service. That is why we recognize the importance of shipping your items so that they arrive in perfect condition, and we use a variety of packaging material to protect the products you’ve ordered.

We also care about the environment and know you to do. We do not want to contribute to an already growing problem of excess waste. That is why we make every attempt to have our packaging materials be biodegradable, recyclable, and, where possible, made from recycled materials themselves.

We encourage you to recycle or reuse any packing materials we send to you.

 


 

International shipping

We offer shipping to our non-US customers, although some items are restricted for non-US sales. Please make sure you read our guidelines below as we will need to edit any order before shipment to ensure it follows the following information. We'd be happy to assist you in your international order, just contact us.

We currently ship to:

  1. American Samona
  2. Andorra
  3. Australia
  4. Austria
  5. Bangladesh
  6. Belgium
  7. Bhutan
  8. Brunei Darussalam
  9. Bulgaria
  10. Canada
  11. Cook Islands
  12. Cyprus
  13. Czech Republic
  14. Denmark
  15. Estonia
  16. Faroe Islands
  17. Figi
  18. Finland
  19. Germany
  20. Gibraltar
  21. Greece
  22. Greenland
  23. Guam
  24. Guernsey
  25. Hungary
  26. Iceland
  27. India
  28. Ireland
  29. Italy
  30. Indonesia
  31. Japan
  32. Jersey
  33. Kiribati
  34. Korea (South)
  35. Laos
  36. Latvia
  37. Liechtenstein
  38. Lithuania
  39. Luxembourg
  40. Maldives
  41. Malta
  42. Marshall Islands
  43. Martinique
  44. Mexico
  45. Micronesia
  46. Monaco
  47. Mongolia
  48. Myanmar (Burma)
  49. Nauru
  50. Nepal
  51. Netherlands
  52. New Caledonia
  53. New Zealand
  54. Niue
  55. Norway
  56. Palau
  57. Papua New Guinea
  58. Philippines
  59. Poland
  60. Portugal
  61. Romania
  62. Saint Kitts and Nevis
  63. San Marino
  64. Singapore
  65. Slovakia
  66. Slovenia
  67. Solomon Islands
  68. Spain
  69. Sri Lanka
  70. Sweden
  71. Switzerland
  72. Thailand
  73. Tonga
  74. Tuvalu
  75. United Kingdom
  76. United States
  77. Vanuatu
  78. Vietnam

  

Shipping

Your final shipping costs depend on your order and carrier costs. Please shop as normal to see shipping costs.

Note that your final shipping costs may need to be changed after your order is placed due to the limitations of our system and taking into consideration any customs fees. We will always communicate any changes to you. See conditions below.

  

Restricted items

Due to the nature of everyday carry gear, some items are restricted from international shipping. These restrictions vary by country. Due to ever changing rules and restrictions, this list can change without notice.

Restricted Items:

  • Fire Starters
  • Batteries
  • FOURSEVENS products
  • Leatherman products
  • Zero Tolerance Products

All international orders will be checked before shipment and restricted items will be canceled from the shipment.

Allowed Items:

  • Manual knives
  • Fixed blade knives
  • Pens
  • Notebooks
  • Leather goods
  • Medical
  • Survival
  • All apparel (shirts, patches, stickers)

  

Restricted countries and areas

We reserve the right to not ship to specific countries and areas. Successfully placing an order does not guarantee shipment until the contents of the shipment and destination are confirmed to ensure we are in compliance with laws and regulations.

Due to the complexity of laws and regulations, our shipping policies can change at any time and without any notice. Thank you for your understanding.

  

Conditions

We make every attempt to provide you great everyday carry gear, regardless of where you live. For all non-US shipments, you must agree on the following conditions:

  • Pay all shipping costs, including for returns/exchanges/warranty work
  • Pay any and all taxes, duties, etc.
  • Pay via Paypal
  • If items get lost, stolen, or seized by customs, we are not accountable, and cannot give a refund
  • Understand the laws in your country and have proper permits where applicable

Note that we will not falsify customs documents. When you place an order with us, you take responsibility for the possibility that your items may be seized at customs. This risk is yours. We will list exact items and exact values, in accordance with national and federal laws.

 


 

Last Updated: 7/5/2016 at 2:52pm CST.